Home / Industries / E-commerce and retail

Industries · E-commerce and retail

Support that scales with your sales

Agents answer order and product questions, cut ticket volume and recover carts.

AI agents for E-commerce and retail

What this fixes

Every promotion brings a wave of the same questions.

  • Ticket volume spikes with sales

    Every promotion brings a wave of the same questions.

  • Where is my order, again

    Order status is most of the inbox, and it is fully answerable.

  • After-hours shoppers get nothing

    Buying does not stop at 5pm. Support does.

What we build for you

  • Answers order status and product questions 24/7
  • Handles returns and exchanges within your policy
  • Follows up on abandoned carts
  • Answers sizing, shipping and stock questions
  • Escalates anything sensitive to your team
Fewer ticketsThe repeat questions handled
24/7 answersCoverage around the clock
Carts recoveredFollow-up that sells

E-commerce and retail questions

Does it work with our store platform?

Yes, for mainstream platforms. It reads orders and policies from your store.

Can it access order data?

Yes, with scoped access to order status. No payment data is involved.

Will it follow our returns policy?

Yes. We encode your policy and it follows it exactly.

How does handoff work?

Anything sensitive or unusual goes to a human with the full context.

Ready to see what this looks like in your business?

Book a 20 minute call. We will ask about your calls, your leads and your admin, and tell you honestly what is worth doing first.